Shipping policy
Shipping Policy of Sole Trees
1. Introduction
Welcome to Sole Trees! We are dedicated to delivering your purchases in a timely and reliable manner. Our shipping policy is designed to provide you with a clear understanding of our processes and timelines.
2. General Shipping Information
- Handling Time: All orders will be processed and dispatched within 1-2 business days after the order is placed.
- Shipping Time: The standard shipping time for orders is 5-7 business days.
- Shipping Weight: Our shipping policy applies to items weighing under 10 lbs.
3. Shipping Costs
Shipping costs are calculated based on the weight and size of your order and the destination address. The total shipping cost will be displayed at checkout.
4. Shipping Methods
We use USP, USPS and DHL to ship our products. You will receive a tracking number once your order is dispatched.
5. Delivery Areas
We deliver across the United States, including Alaska and Hawaii. However, there might be restrictions on some products based on their nature or size especially for International Orders
6. Order Tracking
Once your order is dispatched, we will send you a confirmation email with a tracking number. You can use this number to track your order on the carrier's website.
7. Lost or Damaged Items
In case your order is lost or arrives damaged, please contact us immediately. We will investigate the matter and, if necessary, send a replacement or issue a refund.
8. Returns and Exchanges
Please refer to our Return Policy for information on returns and exchanges.
9. Customer Service
For any questions or concerns regarding your order or our shipping policy, please contact our customer service team at Jim@soletrees.com.
10. Policy Changes
Sole Trees reserves the right to modify this shipping policy at any time, so please review it frequently.